Norton Hall Estate comprises of 50 leasehold apartments and 6 freehold cottages set in 4 acres of grounds, comprising of gardens,ponds,woodland and car parks. There are 3 buildings, 2 newly built in 2001 and the Hall and cottages which are grade 2 listed in a conservation area dating back to 1685. 
 
Town and City became our Block Management Managing Agent in 2005 where they inherited a backlog of issues from the previous agent CPM which they worked tirelessly to resolve eg bad debts, resident issues for non payment of ground rents and service charges. 
 
Town and City provided a block management structure establishing a strong working relationship with the NHMC Directors to provide the service levels expected by the residents.
 
Block Management:
Account Management
Maintenance
Supplier Management
Insurance
Legal Advice
Health and Safety inspections and reports
Budget production and forecasting £80k pa
Accountancy filing and audits of accounts with companies house
Major projects e.g. Freehold Purchase from previous landlord. 
 
Residents have direct access to Town and City contact numbers and the opportunity to meet the senior management team at the AGM. 
 
On behalf of the Directors of NHMC I can recommend Town and City as a reputable company that delivers a high level of customer service at competitive market rates. 
 
Steve Bensley
 
Chairman
Norton Hall Management Company.