Existing Leaseholders > Guidance on paying your Service Charge

Guidance on paying your Service Charge

GUIDANCE NOTES ON PAYING YOUR SERVICE CHARGE

The date on which your service charge is due is stipulated in your lease. Please understand you will incur extra costs if your payment is late. This is not open for negotiation. In particular, leaseholders who have paid their service charge on time should not have to cover costs resulting from late or non-payment by fellow leaseholders. Please do not call our staff in an effort to pressure them to waive charges to cover our costs in dealing with late payments. A rigid policy exists in this regard in order to safeguard the balance in the service charge account. This rigid policy is supported by the Freeholder and Management Company and your fellow leaseholders and is ultimately upheld by law.

Payments Methods

All service charges are due to be paid in full by the due date as specified in your lease.
 
Payments received in any other manner will result in extra costs to be borne by the leaseholder. It is imperative that your property reference is quoted when making payments. This reference can be found on the front of your invoice.

 
Payments by cheque

Please ensure that your cheque reaches us in time for the cleared funds to be received by the due date.

It is imperative that you quote your property reference on the reverse of the cheque. If you require a receipt please enclose a stamped and self addressed envelope.

Late payments by cheque

The date that cheques are received is logged and any costs we have incurred in pursuing arrears up to that date must be passed on to the defaulting leaseholder.

Payment by Internet banking

Details of the relevant bank account can be found on your invoice. Please ensure that you make payment to the correct bank account as we cannot be held responsible for late payment due to leaseholder error. Full bank account details are available from our Accounts Department on telephone number 01325 389689, option 3.  
 

Payments by credit card

We are unable to offer this facility.

 
Payments by cash

We are pleased to accept cash payments at our Darlington Office only. Please ensure that you ask for and receive a receipt before you leave our offices when making payments in this way.

Mistakes cannot be rectified later.

Please do not send cash in the post.

Payment by instalments

Some Freeholders or Management Companies allow payment by instalments where the leases require annual payments on account. In such circumstances, there will always be additional charges to cover
Administrative costs. You will be provided with a Standing Order mandate with your service charge invoice should your Freeholder or Management Company allow this method of payment. If you wish to pay by this method please ensure you complete this form and pass it to your bank in good time for the 1st instalment to reach us by the specified date. Late payment will incur additional charges in accordance with your lease.

 
Should you require any further assistance regarding paying your service charge or ground rent please contact our Accounts Department
on 01325 389689 Option 3 or email mail@townandcity.com.
 

 Copyright: Town and City Management Limited 2010