National Coverage, Local Expertise.
Town & City Management prides itself on providing a high-quality bespoke service to all our residential blocks, estates and landlords. We are fully committed to providing transparency and offer unrivalled levels of customer service.
We go above and beyond our contractual responsibilities, and do not shy away from difficult issues.
Founded in 2002, by our CEO, Founder and Managing Director, Peter Bigge, who has worked for Residential Property Investment Companies, managing a portfolio of 3800 houses and apartments throughout the Midlands and Northern England. He was responsible for three regional offices based in Manchester, Sheffield and Bedale (North Yorkshire).
In 2002, Peter bought out his leasehold management portfolio and Town & City Management Services was born, an independent company, specialising in Residential Leasehold Management.
With the growth in apartment living, Town & City Management extended its portfolio to include some of the most prestigious apartment blocks in the region, including the quayside area in Newcastle and Darlington’s affluent West End. Support staff numbers increased which resulted in a move to purpose-built offices in central Darlington.
TCML expanded its area of operation and opened a new office in Leeds in 2011. By 2018, we had opened offices in Central London and Bournemouth and achieved ARMA-Q Accreditation.
We have increased staff levels to support our business requirements and implemented new client portal software. Our objective is to always deliver the highest standards of customer service, which we find is lacking in the industry. This is often a major issue which our new clients raise, regarding their current agent – a lack of communication will only lead to customer dissatisfaction.
We provide knowledge and advice on matters of management, and we listen, process and respond to all requirements. We find that having a robust working relationship with the client from the start, is the only way that the property requirements are fully understood.
TCML’s aim is to continue to grow and expand its management portfolio by providing the highest level of services, professionalism and expertise to its clients both current and future. During recent years, it has been our vision to expand geographically which we have done successfully, via controlled growth. We have opened offices in London, Leeds, Liverpool and Bournemouth, and, it is our intention to continue this controlled growth across the UK.
With the introduction of ARMA-Q (setting of standards across the industry for ARMA members), TCML fully endorse the implementation of the continual raising of professional standards in the residential leasehold sector.
We continue to deliver our highest standards across all variables and providing Block Management the way you want it.