Caring for your property during the Covid-19 pandemic

In our last blog post, we shared with you the actions we’re taking to ensure all of our clients’ properties continue to receive our care at this difficult time. But there’s plenty that you can do too, whether you live in the property or are letting it out to others.

Every day the UK gets one step closer to conquering this virus and when normal life resumes, we want to ensure that your property is in the best possible condition. Here’s how you can help us to do that.

Maintain good neighbourly relations and support others

While it’s vital that everyone follows the Government’s instructions on social distancing and staying at home, there are many ways that we are all still in contact with friends and family, through the phone, video conferencing and chat tools.

If you can extend this form of contact to neighbours, please do so. Connecting with neighbours or other residents/owners on your development is beneficial both in the short term and the long.

Supporting with grocery visits, identifying who might need extra help, or understanding if there are property issues common to a number of households is incredibly valuable. You could even find it a boost to your mental health to see some familiar faces on the weekly Clap for our Carers.

A WhatsApp group for all residents to check in on each other is a great way to get things started and could make life a little easier for everyone.

Ensure an open channel of communication between every resident and us

We remain open as usual at this time offering as many of our services as is safe to do so (see here for the latest update). However, as we are unable to make site visits as frequently as usual, we are more reliant on residents to report any issues or needs. If you let out your property, please ensure that we have contact details for your tenant so we can contact them and offer our assistance.  The sooner we can be made aware of an issue the more quickly we can resolve it, ensuring a speedier and potentially cheaper resolution. It also means we can coordinate the visits of our contractors to ensure their visits are as safe and as brief as possible.

We are also keeping a log of self-isolation cases and would appreciate you or your resident alerting us if symptoms arise.

In addition to this, by being in touch with all residents we are well placed to share information gathered by other residents which may be beneficial to the development as a whole such as local restaurants offering takeaways, supermarket deliveries or other valuable insight.

Support your local community

A property’s value is somewhat dependent on its location and an abundance of successful independent businesses in the local area can be a big plus. The pandemic will unfortunately force the closure of many small businesses which is why we must all do what we can to support local businesses (safely) during this time to ensure they survive.

As mentioned above, we’re happy to share details of local businesses offering help and services during the pandemic.

DIY with care (and think before you act) 

Bank holidays are a popular time to do some home improvement and with more time indoors than we’re used to, you might be tempted to go to extremes. Our advice is to plan any home improvements carefully and know your creative and DIY limits. You do not want to exacerbate an issue or start a job only to find that the tool shop is shut. 

What a lot of rubbish

The refuse collection services may be continuing but with clear outs in full swing across the country and all Waste & Recycling Centres closed, you may have more rubbish or unusual items to get rid of. Please be considerate of others when disposing of your rubbish in communal areas, ensuring they’re double bagged and exits are not blocked.  Please tell your tenants to do this if you’re not a resident of your property.

Work together within COVID-19 Government Guidelines

The Government may be calling them Guidelines but they are being enforced by police nationwide so they must be taken seriously. Be considerate and only leave your household for essential outings, respect social distancing with members of the public, including other residents in your building.

Stay at home, support the NHS and save lives.  Thank you from all of us at Town & City.